Frequently Asked Questions
With 5 retail outlets spread over Johor Bahru, we have built our reputation over 2 generations of Eye Care and Optometry Services. We will never risk that for short term profits.
Our lenses are procured directly from distributors in Malaysia and you can check its authenticity by sending a picture of your purchase to the distributor for a simple barcode scan to find out the lenses’ origin.
If you wish to pay by other methods, do contact us directly.
It usually takes between 1 – 3 weeks after payment notification for your lenses to arrive at your doorstep. We are always looking for ways to shorten this lead time. Our ultimate goal is to provide same day delivery services and we will strive to achieve that in the near future.
For Toric Lenses and lenses with Positive Power, shipping may take up to 6 weeks depending on stock availability. This is because some suppliers may have to order in your particular prescription if it is unavailable at their warehouse.
Average Delivery Duration By Lens Type :
Cosmetic Lenses : 2 – 3 weeks
Toric Lenses : 2 – 3 weeks
Long-Sighted Lenses : 2 – 6 weeks
Multi-Focal Lenses : 2 – 4 weeks
Everything Else : 1 – 2 weeks
We also provide Registered Shipping At A Flat Rate Of $3.90 or Free Shipping For Orders Above $50 to Malaysia and Singapore.
If you have a tracking number, head over to POS Malaysia & SingPost’s website to track your delivery status.