Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To complete your return, we require a receipt or proof of purchase.
There are certain situations where only partial refunds are granted.
Additional non-returnable items:
i) Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
ii) Any item that is returned more than 30 days after delivery.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at Sales@TheOptometryPractice.SG
Please provide as much details and reference as possible for us process it for you faster.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at Sales@TheOptometryPractice.SG and send your item to: 22 Choa Chu Kang St 64, #07-01, Windermere, Singapore 689094
To return your product, you should mail your product to: 22 Choa Chu Kang St 64, #07-01, Windermere, Singapore 689094
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
You should consider using a trackable shipping service like Singpost Registered Mail or TaQBin. We don’t guarantee that we will receive your returned item as there are incidents of lost parcels.